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Frequently Asked Questions

Why is the Shipping option not available for my checkout?

You may have a product in your cart that is not suitable for shipping. Please remove it if you are unable to pick up locally.

Can I cancel my order?

Yes, if cancelled as per our Terms and Conditions. Please remember online purchases are baked to order for you!  To request a cancellation of your order, log in to your account and visit your order page and click Cancel button next to the order.

Is my purchase online from EstoEtno.com secure?

Yes, EstoEtno.com uses industry standard SSL for secure communication and PCI compliant payment gateway for payment processing. Additionally, no sensitive credit information is stored on EstoEtno.com web site/servers.

If I make my order as per Terms and Conditions, will my order always be fulfilled?

We are committed to fulfilling every order placed with us. However, if your order is not fulfilled due to unforeseeable circumstances, or to capacity limitations, we will refund the full amount of your purchase and notify you as soon as we are able.

My order has not arrived yet, What should I do?

The shipment date is noted in your order. We expect shipping to take a few days for to complete. We ship early in the week by Tuesday via USPS Regional Priority Mail to reduce the possibility of any weekend delay in processing your delivery. Please note that we have no control over the shipment once it is delivered to the post office. If it has been more than a few days, please let us know and we will assist you as best as we can.